Privacy Policy

This Privacy Policy (together with our Website User Terms and Conditions – also available on this webpage – and any other documents referred to in it) governs the collection, storage and use of personal information collected by us, MIND UNLOCKED LIMITED, via our website at (“the MIND: UNLOCKED Website”). It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

Please read this Privacy Policy carefully – by accessing or browsing the MIND: UNLOCKED Website, you confirm that you have read, understood and agree to this Privacy Policy in its entirety. If you do not agree to this Privacy Policy in its entirety, you must not use the MIND: UNLOCKED Website.

This Privacy Policy was last updated on 8th May 2018. Please check back regularly to keep informed of updates to this Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on this page.

Who we are

Mind Unlocked Limited is a company registered in England and Wales (company number 11223156) registered at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and other applicable privacy laws.

Mind Unlocked Ltd is the data controller for the purpose of the Data Protection Act 1998 (the “Act”).

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at any time by any of the following means – contact us at: [email protected]

A quick word about children

We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you should not use the MIND: UNLOCKED Website unless you have the consent of, and are supervised by, a parent or guardian.

Information we may collect about you

We may collect and process the following data about you when you access or browse the MIND: UNLOCKED Website:

Information you give us.

You may give us information about you by filling in forms on the MIND: UNLOCKED Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the MIND: UNLOCKED Website, subscribe to our service, search for a product, place or event, place an order on the MIND: UNLOCKED Website, participate in discussion boards or other social media functions on the MIND: UNLOCKED Website, enter a competition, promotion or survey, and when you report a problem with the MIND: UNLOCKED Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, photographs, gender, age, date and place of birth, fax number, Twitter, Facebook, Instagram and Linkedin details, favourite listings, books, films, sports, music and food preferences.

Information we collect about you.

With regard to each of your visits to the MIND: UNLOCKED Website we may automatically collect the following information:

– technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

– information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the MIND: UNLOCKED Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources.

We may receive information about you if you use any other websites we operate or other services we provide. We may also receive information about you from third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

How we may store and use your information

We, or third party data processors acting on our behalf such as mailing companies, courier/delivery companies, distribution companies, printing companies or freelance distribution staff may collect, store and use your personal information listed above for the following purposes:

– to make the MIND: UNLOCKED Website available to you and to provide you with content which is tailored to your individual tastes;

– to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

– to provide you with information about other goods and services we offer that are similar to those that you have already read, purchased or enquired about;

– to notify you about changes to our service;

– to ensure that content from our site is presented in the most effective manner for you and for your computer;

– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

– to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

– to allow you to participate in interactive features of our service, when you choose to do so;

– as part of our efforts to keep our site safe and secure;

– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

– to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

– to provide you with information about other goods and services we or our affiliated companies, business or partners offer that are relevant or similar to those that you have already read, purchased or enquired about through this site;

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Save as otherwise provided in this Privacy Policy, we will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity. However, if a third party acquires all or part of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or in order to enforce or apply our Website User Terms and Conditions or other terms and conditions of supply (all of which are available on this webpage) and other agreements; or to protect the rights, property, or safety of MIND UNLOCKED LIMITED, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, we may also collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes; no single individual will be identifiable from the anonymised details we collect for these purposes.

You can view our e-mail privacy policy on this webpage. The email privacy policy sets out further details of when we will share your personal data and contact you by electronic means. In the event of a conflict between this Privacy Policy and the email privacy policy, this Privacy Policy shall prevail.

Display advertising

the MIND: UNLOCKED Website has implemented display advertising settings on Google Analytics and collects information on user demographics and interests only for our statistical reporting and website analysis.

MIND UNLOCKED LIMITED uses Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics in order to gain a better insight into the audience and improve user experience on the MIND: UNLOCKED Website. This information is treated as highly confidential and will only be used for internal statistical reporting.

MIND UNLOCKED LIMITED and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to

Using the Ads Settings, users can opt-out of display advertising and customise Google display network ads.

International transfers

We may transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area (“EEA”) (including, but not limited to, the following countries: India, Turkey, Thailand, Australia, USA and the Caribbean) in connection with the above purposes. This data may also be stored outside of the EEA, or processed by staff operating outside the EEA who work for us or for one of our suppliers. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


the MIND: UNLOCKED Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by the MIND: UNLOCKED Website and which collect certain personal information about you. This enables us to tailor our service offering (including the MIND: UNLOCKED Website) to provide you with products and services which are more relevant to your individual tastes. By continuing to use the site, you are agreeing to our use of cookies. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the MIND: UNLOCKED Website. For further information about cookies, including how to refuse cookies, please visit


Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Your rights

You have the following rights:

the right (exercised in accordance with the Act) to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (the fee is currently £10)

the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge

the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you

If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

Third party sites

This website contains links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through this website and cannot be responsible for, and do not accept any liability in relation to, personal information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

Email Privacy Policy

Our email privacy policy has been set up to demonstrate our commitment to your privacy and the full protection of your information in any email interaction we may share with you.

Sharing and usage

We will never share, sell or give out your personal information to anyone without your permission.

You may receive emails from us:

If you have registered your details with us at some point in the past

If you have an existing relationship with us

If you have a listing on our online directory

To provide you with services or information that you request

For marketing purposes such as information updates, news or press releases

When you register on, we require your email address. We will use it to send you a confirmation of any request or booking you make, to confirm any profile or account changes you make or for administration and security purposes.

However we respect your time by limiting and controlling the regularity of emails sent to you.

How to opt out

On our emails, you are able to opt out in an easy, automated way located at the bottom of each email, which allows you to stop receiving emails from us.

Or you can let us know directly by emailing [email protected]